Common User Misunderstandings to Avoid

• Mistake: Demanding a refund without returning the incorrect item (in most cases).
  Reality: ACBUY policy usually requires returning the item to the seller for a full refund, unless otherwise specified (e.g., low-value items).
• Mistake: Expecting an instant refund the moment a dispute is opened.
  Reality: The mediation process requires time for the seller to respond and for our team to review the case thoroughly to ensure fairness for all parties.
• Mistake: Threatening the seller or using abusive language.
  Reality: Professional and polite communication consistently leads to faster and more positive outcomes.

ACBUY's Responsibility and Boundaries

While ACBUY acts as a fair mediator and enforcer of its policies, it's important to understand our role:

• We guarantee the transactions made on our platform and will intervene to issue refunds when sellers violate our policies.
• We are not directly responsible for a seller's inventory errors or a logistics carrier's delays or losses. However, we hold sellers accountable for fulfilling their contracts and we maintain partnerships with reliable shipping providers to minimize risks.
• Our responsibility is to administer our published policies consistently. We cannot make exceptions that violate these agreed-upon rules for either buyers or sellers.

At ACBUY, we've built a robust and fair system designed to protect you. By understanding how to navigate disputes effectively, you can shop with greater confidence and trust. We are here to ensure your voice is heard and your shopping experience remains positive.