Shipping from China to your country? This comprehensive FAQ covers address formatting, customs requirements, and pro tracking tricks for AllChinaBuy international customers.
Address Formatting Solutions
Why can't I input my international address?
Solution:
Should I use Chinese characters or English?
Always enter your address in English/Roman characters
International Customs FAQ
Do I need to provide ID for customs clearance?
Requirements vary by country:
- EU/UK:
- Middle East:
- USA/Canada:
- Middle East:
Check your local customs policies and verify with AllChinaBuy support before shipping.
What if customs holds my package?
Follow these steps:
- Track until status shows "Customs Hold"
- Contact local customs office immediately (phone preferred)
- Ask specifically about document requirements (invoice, ID copy)
- Reply to AllChinaBuy's customs document email request within 24 hours
70% of held packages clear within 5 business days when proper documents are submitted promptly.
Package Tracking Secrets
How to check shipping progress after export?
Tracking numbers are platform-specific:
- Before export: Use AllChinaBuy dashboard
- During ocean/air transit: Track via 17Track.net
- Local delivery: Enter tracking number on your national post office website
Pro Tip:
"Delivered" notification but no package?
Try these verification steps:
✅ Check surrounding areas (neighbors, parcel lockers)
✅ Contact local delivery office with tracking screenshot
✅ Review shipping address on original order confirmation
❌ Don't file dispute yet - allow 3 business days for delivery reconciliation
Urgent Situations
For stolen/lost packages marked delivered: File police report within 48 hours including:
This greatly improves compensation chances.
Still have China shipping questions? Bookmark this page and refresh - we update FAQ sections monthly with the latest customs regulations from key markets including USA, Germany, Saudi Arabia, and Brazil.